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When you use DemenaMaide, we treat your information with respect and care. Our privacy policy explains how we use your data, how you can access it and how you can opt out.


Privacy Policy
 

  1. Introduction

    1. We are committed to protecting the privacy of visitors to our website and users of our services.

    2. This policy applies where we are acting as a data controller for the personal data of visitors to our website and users of our services; in other words, when we determine the reasons and means for processing that personal data.

    3. Our website incorporates privacy controls which affect how we will treat your personal data. By using privacy controls, you can specify whether you wish to receive direct marketing communications and limit the publication of your information. If you are a DemenaMaide customer, you can unsubscribe from emails at any time by sending us an email to  info@demenamaide.com

    4. In this policy, “we” and “us” refer to DemenaMaide. 

 

  1. How we use your personal data

    1. In this section, we presented:

      • the general categories of personal data that we may process;

      • the reasons why we may process personal data; And

      • the legal basis for the processing.

    2. We may process data relating to your use of our website and services (“usage data”). Usage Data may include your IP address, approximate geographic location, browser type and version, operating system, referral source, length of visit, page views and navigation paths. on the Website, as well as information about the timing, frequency and pattern of use of your Service. The source of usage data is our analytics tracking system, Google Analytics and Google Adwords. This usage data may be processed for the purpose of analyzing the use of the website and services. The legal basis for this processing is our legitimate interests,

    3. We may process your account data (“account data”). Account data may include your name, email address, destination and origin address, item details, moving dates. The source of account data is you. The account data may be processed for the purposes of operating our website, providing our services to you, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with YOU. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and our business.

    4. We may process information contained in any inquiry you submit to us regarding goods and/or services (“survey data”). The survey data may include details about the items you wanted to move, pickup and drop-off locations, and the date and time you were interested. The source of service data is you. If you have not subscribed to a service with us, we will anonymize the data you provide to us and continue to process it to help us calculate prices for future services. Accuracy will be reduced so that no individual address can be determined. The Service Data may be processed for the purposes of operating our website, providing you with prices for our services, to enable the execution of the services to which you have subscribed, to ensure the security of our website and our services, to maintain backups of our databases and to communicate with you. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and taking steps, at your request, to enter into such a contract.

    5. We may process your personal data that is provided in the context of the use of our services (“service data”). Service Data may include details of the items you wanted to move, pickup and drop-off locations, the date and time you were interested, names, phone numbers and email addresses of contacts at the pickup locations and deposit, any additional notes relating to the employment you may have provided, details of the value of the items. The source of service data is you. The Service Data may be processed for the purposes of operating our website, providing you with prices for our services, enabling the execution of purchased works, ensuring the security of our website and services, to maintain backups of our databases and to communicate with you. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and taking steps, at your request, to enter into such a contract.

    6.  We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details and transaction details. We never store card details. Transaction data may be processed for the purposes of providing the purchased goods and services and keeping proper records of such transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and our company.

    7.  We may process information you provide to us for the purpose of unsubscribing from our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purpose of sending you relevant notifications and/or newsletters. The legal basis for this processing is our legitimate interests, namely providing customers who have expressed an interest in purchasing our services, up to date with our latest features, offers and news. We send emails as detailed in our Emails and your page which we provide a link to each time we request an email. This page contains details on how you can unsubscribe from emails.

    8.  We may process information contained in or relating to any communication you send to us (“correspondence data”). The correspondence data may include the content of the communication and metadata associated with the communication. We also record the content of telephone calls and the time of calls. Our website will generate metadata associated with communications made using the website contact forms. Correspondence data may be processed for the purposes of communicating with you and keeping a record. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

    9. We may process your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in connection with a administrative or extrajudicial procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

    10. We may process your personal data identified herein where necessary to obtain or maintain insurance coverage, manage risks or obtain professional advice. The legal basis for this processing is our legitimate interests, namely the adequate protection of our activities against risks.
       

  2. Providing your personal data to other people

    1. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for obtaining or maintaining insurance coverage, managing risks, obtaining professional advice or the establishment, exercise or defense of legal claims, whether in judicial, administrative or extrajudicial proceedings.

    2. We may disclose address, contact names, telephone numbers and item details to our shipping partners insofar as reasonably necessary to provide the shipping services you have requested. Transport partners are only authorized to use and store your data to enable the performance of the service you have requested.

    3.  Financial transactions relating to our website and services are processed by our payment service provider, Stripe. We will only share transaction data with our payment service provider to the extent necessary to process your payments, refund such payments and handle complaints and questions relating to such payments and refunds. Information about the privacy policies and practices of payment service providers can be found at  https://stripe.com/en

    4. In addition to the specific disclosures of personal data described in this Section 4, we may disclose your personal data if this is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another Physical person. We may also disclose your personal data if necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
       

  3. Providing You with Data on Transport Partners

    1. We may provide you with the Transport Partner's contact details (name, telephone number, vehicle details) insofar as reasonably necessary to provide the transport services you have requested. You are only authorized to use and retain this data to enable the performance of the service you have requested.
       

  4. Retention and deletion of personal data

    1. This section describes our data retention policies and procedures, which are designed to help us comply with our legal obligations in relation to the retention and deletion of personal data.

    2. Personal data that we process for any purpose will not be kept for longer than is necessary for that purpose or those purposes.

    3. We will store your personal data as follows:

      • Customer name, emails, job information (including date, non-specific items and locations), service reviews. We will retain this information on your behalf for 20 years, to allow you to access your historical employment details and, if eligible, any discounts or account credits you have received or obtained under the measures. incentives, offers or promotions.

    4. Despite anything else in this section, we may retain your personal data where necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
       

  5. Amendments

    1. We may update this policy from time to time by posting a new version on our website.

    2. You should check this page from time to time to ensure that you are happy with any changes to this policy.

    3. We may notify you of changes to this policy by email.
       

  6. Your rights

    1. Your main rights under data protection law are:

      • the right of access and the right to data transferability. You may ask us to provide you with any personal information we hold about you in a machine-readable format for data portability purposes. You can request a copy of your data by sending an email to  info@demenamaide.com .

      • the right of rectification; You have the right to have inaccurate personal data concerning you rectified and, taking into account the purposes of the processing, to have incomplete personal data concerning you completed. You can request changes to your data by sending an email to  info@demenamaide.com .

      • the right to deletion; in certain circumstances you have the right to have your personal data deleted without undue delay. These circumstances include: the personal data is no longer necessary in relation to the purposes for which it was collected or processed; you object to processing under certain rules of applicable data protection law; the processing is intended for direct marketing purposes. However, there are exclusions from the right to deletion. General exclusions include cases where processing is necessary: ​​for the exercise of the right to freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal rights. info@demenamaide.com .

      • the right to restrict processing; You have the right to have the processing of your data suspended/restricted. You can request the deletion of your data by sending an email to  info@demenamaide.com . We will provide you with the opportunity to opt-out of the use of your personal information for marketing purposes on our 'emails and you' page highlighted on the page where you provide your email address, and on each non-transactional email as an unsubscribe link in the footer.

      • the right to object to processing; You have the right to object to processing of your personal data for reasons relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any public authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate that there are compelling legitimate grounds for the processing which override your interests, rights and freedoms, or that the processing is for the purposes of establishment, the exercise or defense of legal claims. You can request the deletion of your data by sending an email to info@demenamaide.com .

      • the right to lodge a complaint with a supervisory authority; If you believe that our processing of your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You can do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

      • the right to withdraw your consent; To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw this consent at any time. Withdrawal will not affect the lawfulness of processing prior to withdrawal. You can request the deletion of your data by sending an email to  info@demenamaide.com .

    2. We may retain personal information you request to the extent permitted by law.

  7. Our contact details

    1. This website is owned and operated by DemenaMaide.

    2. We are registered in England and Wales under registration number 12170026, and our registered office is 40 Otter Close London E15 2PZ.

 You can contact us by email at the above address, by telephone at 09.77.19.80.10, or by email:  info@demenamaide.com

 

 

Data Protection Officer

  1.  The contact details for our Data Protection Officer are: Jean-Paul Janssen, and he can be contacted by sending an email to  info@demenamaide.com .

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